Akari — Support

We read every message.

Email contact@akaritechnologies.com with any question, problem, or suggestion. We aim to reply within a few business days.

Before you write

It helps to include your device model and iOS version, and what you were doing when the problem happened. Please don't send screenshots containing promises you'd rather keep private — a description is plenty.

Common questions

Do I need an account?: No. Akari has no sign-up and no login. Open the app and start.
Where is my data stored?: Only on your device. Nothing is transmitted to us or to anyone else. See the privacy policy.
How do I turn reminders on or off?: Reminders are off until you enable them. You can turn the morning and evening reminders on or off, and change their times, in the app's settings. They are local notifications — nothing leaves your phone.
How do I delete a promise?: Open the promise and choose to archive it (keeping its history) or delete it permanently. Deleting is immediate and cannot be undone.
How do I delete everything?: Uninstalling Akari removes all of its data from your device. Because nothing is stored on a server, there is nothing left behind and nothing for us to delete on your behalf.
Can I move my promises to a new phone?: Restoring a new device from an encrypted iCloud or Finder backup carries Akari's data across. Akari itself does not sync between devices.
I missed a day. Did I lose my progress?: No. Akari has no streaks to break. The light you've gathered only ever grows — a hard day never takes it away.

Reporting a problem

If something is broken, email contact@akaritechnologies.com and we'll look into it. If you'd like to suggest a feature, we'd genuinely like to hear it.